Frequently Asked Questions
Find answers to common questions
Account & Shopping
How do I create an account?
Click "Sign Up" on our homepage and fill in your email and password. Verify your email address to activate your account.
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, Amex), PayPal, and digital wallets (Apple Pay, Google Pay).
Can I change my order after placing it?
Contact support within 1 hour of order placement to modify or cancel. After that, orders cannot be changed.
Shipping & Delivery
How long does shipping take?
Standard shipping takes 5-7 business days. Express shipping (2-3 days) and overnight options available at checkout.
Do you ship internationally?
Yes, we ship to 150+ countries. International shipping typically takes 10-21 business days depending on location.
How can I track my order?
You'll receive a tracking number via email when your order ships. Use it on the carrier's website to track your package.
Returns & Refunds
What is your return policy?
All items can be returned within 30 days for a full refund. See our return policy for conditions.
How long do refunds take?
Refunds are processed within 5-10 business days after we receive your return. Credit card refunds may take 1-2 additional days.
Is there a restocking fee?
No restocking fees. However, shipping costs are non-refundable unless the return is due to our error or a defective item.
Selling on Zorexium
How do I become a seller?
Sign up for a seller account, complete identity verification, and set up your store. See our seller guidelines for details.
What are the seller fees?
We charge a 5% commission on all sales plus payment processing fees (2.9% + $0.30). No monthly fees.
When do I get paid?
Payments are processed weekly to your connected bank account. Initial payout may take 1-2 weeks to verify.
Technical Support
What hardware is compatible?
Check our hardware compatibility guide for system requirements and supported devices.
Is there a warranty?
Products include a 1-year manufacturer warranty. Extended warranty options available at purchase.
How do I contact support?
Visit our contact support page or email support@zorexium.labs
Still have questions?
Contact our support team at support@zorexium.labs or visit our community forum.